Frequently Asked Questions
Find answers to common questions about BotifyHost
Secure Payment Processing
All payments are securely processed through our dashboard via Razorpay. We never collect payments through Telegram – your financial security is our priority.
What is BotifyHost?
BotifyHost is a specialized hosting platform for Telegram bots. We provide reliable infrastructure, easy deployment, and powerful management tools to help you run your Telegram bots 24/7 without any technical hassle.
Do I need coding knowledge to use BotifyHost?
While having some coding knowledge is helpful, it’s not strictly necessary. We offer pre-built templates and a user-friendly interface that allows even beginners to deploy and manage simple bots. For more complex bots, basic programming skills in Python or JavaScript are recommended.
How quickly can I get my bot online?
With BotifyHost, you can get your bot online in as little as 60 seconds. Simply sign up, connect your bot token, upload your code (or use a template), and deploy. Our streamlined process eliminates the usual complexities of server setup and configuration.
What types of bots can I host?
BotifyHost supports all types of Telegram bots, including but not limited to:
- Customer support bots
- Community management bots
- Content delivery bots
- AI-powered conversation bots
- E-commerce and payment bots
- Utility and tool bots
- Game bots
If your bot can run on Telegram, we can host it!
Where are payments processed?
All payments for BotifyHost services are securely processed through our official dashboard at dashboard.botifyhost.com using Razorpay. We never collect payments through Telegram or any third-party messaging platforms. Your financial security is our top priority.
What programming languages do you support?
We support all major programming languages used for Telegram bot development, including:
- Python (python-telegram-bot, Pyrogram, Telethon)
- JavaScript/Node.js (Telegraf, node-telegram-bot-api)
- PHP (PHP Telegram Bot)
- Java (TelegramBots library)
- Go (telebot)
- Ruby (telegram-bot-ruby)
If your preferred language or framework isn’t listed here, please contact us, and we’ll try to accommodate your needs.
Can I use external APIs with my bot?
Yes, you can integrate your bot with external APIs. Our platform allows outbound connections to most third-party services. Popular integrations include:
- OpenAI (ChatGPT, DALL-E)
- Google services (Maps, Translate, etc.)
- Weather APIs
- Payment gateways
- Social media platforms
If you need help with specific API integrations, our support team is available to assist you.
How do I monitor my bot’s performance?
Our dashboard provides comprehensive monitoring tools including:
- Real-time logs and error reporting
- Resource usage statistics (CPU, RAM, network)
- User engagement metrics
- Uptime monitoring
- Custom alerts and notifications
You can access all these features from your bot’s dashboard.
How does pricing work?
We offer four main pricing tiers:
- Free: For getting started (1 bot, 1K messages/month)
- Pro: ₹99/month (2 bots, unlimited messages, analytics)
- Enterprise: ₹499/month (5 bots, priority support, custom domain)
- Ultra Enterprise: Custom pricing (unlimited bots, dedicated server)
Each plan includes different resource allocations and feature sets. Visit our Pricing page for detailed information.
Do you offer refunds?
Yes, we offer a 7-day money-back guarantee for all paid plans. If you’re not satisfied with our service within the first week, contact our support team for a full refund. Please review our Refund Policy for complete details.
What payment methods do you accept?
We accept various payment methods through our secure Razorpay integration:
- All major credit/debit cards (Visa, Mastercard, American Express)
- UPI (for Indian customers)
- Net Banking (for Indian customers)
- Wallets (Paytm, PhonePe, etc.)
All transactions are processed securely through our dashboard via Razorpay.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time from your account dashboard. When upgrading, you’ll be charged the prorated difference for the remainder of your billing cycle. When downgrading, the new rate will apply at the start of your next billing cycle.
How can I get help if I have issues?
We offer multiple support channels:
- Live chat support (available 24/7 for paid plans)
- Email support at support@botifyhost.com
- Knowledge base with tutorials and guides
- Community forum where you can connect with other users
Response times vary based on your plan, with Pro users receiving priority support.
Do you offer help with bot development?
Our standard support covers hosting-related issues. For bot development assistance, we offer:
- Access to pre-built templates and code examples
- Documentation on common bot features
- Community forum for peer support
For custom development needs, we can connect you with our network of certified developers (additional charges apply).
What is your uptime guarantee?
We guarantee 99.9% uptime for all paid plans. In the rare event that we fail to meet this guarantee, we provide service credits as compensation according to our Service Level Agreement (SLA).
How secure is my bot’s data?
We take security seriously at BotifyHost:
- All data is encrypted at rest and in transit
- Bot tokens and API keys are stored securely
- Regular security audits and updates
- Isolated environments for each bot
- Automated backups for disaster recovery
For more details, please review our Privacy Policy.
Still Have Questions?
Our support team is here to help you with any questions you might have.
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